Terms of Service

1.Definitions

• Service — the Sequenz AI-assisted sales-outreach platform, including its web application, APIs, and the Company-distributed browser extension used to connect a LinkedIn session.
• Customer Data — all data you upload, sync, generate, or otherwise process through the Service, including lead/prospect personal data, campaigns, message content, and connected-account data.
• Lead / Prospect — a business contact you process through the Service for outreach.
• User / Seat — an individual you authorise to access the Service under your subscription.
• Workspace — the tenant-isolated environment in which your Users operate.
• DPA — the Data Processing Agreement governing our processing of Customer Data as your processor.
• Subscription Tier — the plan you select (e.g. Free Trial, Starter, Growth, Scale, Enterprise), each with the feature gates and limits published at /pricing.

2.The Service

2.1 We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the Term, for your internal business purposes, subject to these Terms and your Subscription Tier.

2.2 The Service enables multi-step outbound sequences across email (sent via your own Gmail or Outlook mailbox connected by OAuth — we do not send campaign email from our own infrastructure), LinkedIn (executed by the Service on a LinkedIn session you delegate to us, sent through an egress IP address reserved for your account; we do not ask for or store your LinkedIn password, do not store two-factor secrets, and do not respond to security challenges on your behalf), and WhatsApp (via the Meta WhatsApp Business Cloud API, on Growth tier and above). It supports CRM synchronisation (HubSpot, Salesforce, Pipedrive), Calendly meeting ingestion, and Google Sheets lead ingestion.

2.3 We may modify, add, or remove features. We will not materially degrade the core Service during a paid Term without notice.

2.4 Beta / preview features may be offered "as is" and may be withdrawn at any time.

3.Accounts, users, and security

3.1 You are responsible for all activity under your account and your Users' seats, for keeping credentials confidential, and for ensuring your Users comply with these Terms.

3.2 Authentication is provided via Clerk. You must provide accurate account information and promptly update it.

3.3 You must promptly notify us at security@sequenz.ai of any unauthorised use of your account.

4.Subscriptions, fees, and billing

4.1 Per-seat pricing. The Service is billed on a per-seat subscription basis across all paid tiers, billed through Stripe. There are no usage credits, no per-action charges, and no overage packs. Current prices and tier feature gates are published at /pricing and stated at checkout.

4.2 Free Trial. The Free Trial runs for 14 days, requires no payment card, and is subject to the trial limits published at checkout. We may modify or discontinue the Free Trial at any time.

4.3 Billing cycle. Fees are charged in advance on a monthly or annual cycle as you select. Annual plans are discounted as published. Fees are stated in EUR and are exclusive of VAT/taxes, which you are responsible for unless a valid exemption applies. EU reverse-charge applies where you provide a valid VAT identification number.

4.4 Renewal. Subscriptions auto-renew for successive terms unless cancelled before the renewal date. You may cancel at any time effective at the end of the current term; fees already paid are non-refundable except where required by law.

4.5 Late / failed payment. We may suspend the Service for non-payment after 30 days notice.

4.6 Price changes. We may change fees with at least 30 days notice effective at your next renewal.

5.Acceptable use and outreach obligations

5.1 You are the controller of your Customer Data. You determine which Leads to contact and on what basis. You represent and warrant that, for all outreach conducted through the Service, you have a lawful basis and comply with all applicable laws, including:

• GDPR and the ePrivacy Directive / national e-marketing rules (EU/EEA/UK) — including a defensible legitimate-interest basis for B2B outreach, fair-processing transparency, and honouring objection/erasure.
• CAN-SPAM Act (US) — accurate header/sender information, no deceptive subject lines, a functioning opt-out honoured promptly, and a valid physical postal address.
• CASL (Canada), and any other applicable anti-spam, telemarketing, and electronic-communications laws in the jurisdictions of your Leads.
• WhatsApp / Meta Business policies — including capturing and storing recipient opt-in (with timestamp, source, and consent-text version) before the first outbound message, honouring the 24-hour customer-care window, using only Meta-approved templates outside that window, and honouring opt-out keywords.

5.2 Opt-in / unsubscribe. You must not disable, obscure, or remove the unsubscribe mechanism the Service injects into outreach email (including the List-Unsubscribe headers). You must honour all unsubscribe and opt-out signals and must not contact suppressed addresses.

5.3 Prohibited uses. You must not, and must not permit any User to:

• send unlawful, harassing, defamatory, deceptive, or infringing content;
• send to recipients you have no lawful basis to contact, or to purchased/scraped lists in violation of applicable law;
• upload special-category data (Art. 9 GDPR) or data of individuals you are not entitled to process;
• attempt to bypass tier limits, Activity Control caps, the Channel Coverage Gate, rate limits, or tenant isolation;
• reverse-engineer, scrape, resell, or build a competing service from the Service;
• introduce malware, probe or breach security, or use the Service to send spam in a manner that harms email-sending reputation;
• run any server-side or unattended automation against LinkedIn outside the Service, whether your own or a third party's, attempt to raise or bypass the Service's activity limits by technical means, or otherwise violate a third-party platform's terms (Gmail, Microsoft, LinkedIn, Meta, your CRM).

5.4 Deliverability. Sending reputation depends on your own connected mailbox and your sending behaviour. You are responsible for your sending discipline and for staying within Activity Control limits. The Service does not offer mailbox warm-up.

5.5 Third-party platform risk. The platforms the Service connects to — in particular LinkedIn — set their own terms, which may restrict automated or programmatic access and which they may change at any time. We make no representation that your use of the Service is permitted by any third-party platform's terms, and we do not warrant that your account with any such platform will not be restricted, suspended or terminated. You remain responsible under clause 5.1 for your own compliance with those terms. The Service's activity limits, pacing and pause mechanisms are designed to reduce that risk; they do not eliminate it, and they are not a guarantee.

5.6 We may suspend or throttle activity that, in our reasonable judgement, threatens the Service's integrity, security, deliverability reputation, or compliance, with notice where practicable.

5.7 Email only people who agreed to hear from you. You may send email through the Service only to contacts who have agreed to receive email from you or your company. Before each campaign launches, the Service asks you to confirm this for every contact you add to that campaign, and records who confirmed it and when. Emailing people without their agreement is a material breach: we may suspend your account immediately, without the cure period in Section 12.2.

6.Customer Data and data protection

6.1 As between the parties, you own and are responsible for your Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide the Service.

6.2 We process personal data within Customer Data as your processor under the DPA, which is incorporated into these Terms and is a prerequisite for production use. We process account-holder data as controller under our Privacy Policy.

6.3 You are responsible for providing data-subject notices, maintaining lawful bases, and routing data-subject requests; we provide tooling and assistance as described in the DPA and Privacy Policy.

7.Intellectual property

7.1 We and our licensors own all rights in the Service, its software, design, and documentation. No rights are granted except the limited use right in Section 2.

7.2 You own your Customer Data and any content you create. You grant us the licence in Section 6.1 and a right to use aggregated, de-identified data to operate and improve the Service.

7.3 Feedback you provide may be used by us without restriction or obligation.

7.4 AI-generated drafts are provided for your review and editing; you are responsible for the content you ultimately send.

8.Third-party services

The Service integrates with third-party platforms (Gmail/Google, Microsoft, LinkedIn, Meta WhatsApp, HubSpot, Salesforce, Pipedrive, Calendly, Stripe, Clerk). Your use of those platforms is governed by their own terms, and we are not responsible for their availability or acts. You must maintain valid authorisations for any account you connect.

9.Warranties and disclaimers

9.1 We warrant that we will provide the Service with reasonable skill and care.

9.2 EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that outreach will be delivered, or that any particular result (e.g. reply or meeting rate) will be achieved.

9.3 Nothing in these Terms excludes liability that cannot be excluded by law.

10.Limitation of liability

10.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

10.2 Our aggregate liability arising out of or related to these Terms is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.

10.3 The limitations in this Section do not apply to: your payment obligations; your breach of Section 5 (Acceptable Use) or Section 7 (IP); either party's indemnity obligations; or liability that cannot be limited by law.

11.Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your outreach, or your breach of Section 5, including claims that your processing of Lead data was unlawful.

We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's copyright, trademark, or trade-secret rights. This indemnity does not apply to claims arising from your Customer Data, from your combination of the Service with products or services not supplied by us, or from your use of the Service in breach of these Terms.

Each party's indemnity obligations are conditional on the indemnified party: (a) promptly notifying the indemnifying party of the claim; (b) giving the indemnifying party sole control of the defence and settlement, provided no settlement imposing a non-indemnified liability or admission on the indemnified party is made without its prior written consent; and (c) providing reasonable cooperation at the indemnifying party's expense.

12.Term, suspension, and termination

12.1 These Terms apply for as long as you have an account ("Term").

12.2 Either party may terminate for material breach not cured within 30 days of written notice. We may suspend immediately for the situations in Sections 4.5, 5.5 and 5.7.

12.3 On termination, your right to use the Service ceases. You may export your Customer Data via the Service during the subscription and for the wind-down window described in the DPA; after the 30-day wind-down we delete or anonymise Customer Data per the DPA and Privacy Policy, retaining only what law requires (e.g. billing records).

12.4 Sections that by nature should survive (e.g. fees accrued, IP, disclaimers, liability limits, indemnity, governing law) survive termination.

13.Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms. "Confidential information" means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential given its nature and the circumstances of disclosure, including the non-public features of the Service, Customer Data, and the terms of any Order Form. It does not include information that: (a) is or becomes public through no fault of the receiving party; (b) was lawfully known to the receiving party without a duty of confidentiality before disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's confidential information. A party may disclose confidential information to the extent required by law or a valid order, provided it gives reasonable prior notice where lawfully permitted. These confidentiality obligations survive for three (3) years after the end of the Term, except that obligations relating to trade secrets and to personal data continue for as long as the information remains a trade secret or as required by applicable data-protection law.

14.Changes to these Terms

We may update these Terms with notice (in-app or by email). Material changes take effect on your next renewal or 30 days after notice. Continued use after the effective date constitutes acceptance.

15.Governing law and disputes

15.1 These Terms are governed by the laws of England and Wales, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

15.2 The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory consumer or local-law protections. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation between senior representatives for a period of 30 days from written notice of the dispute. Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction.

16.General

16.1 Entire agreement. These Terms, the DPA, and the Privacy Policy are the entire agreement and supersede prior understandings. An executed Order Form, where applicable, takes precedence over conflicting terms.

16.2 Assignment. You may not assign without our consent; we may assign in connection with a merger or sale of assets.

16.3 Severability; waiver. If any provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver.

16.4 Force majeure. Neither party is liable for delay/failure due to causes beyond reasonable control.

16.5 Notices. Legal notices to us: legal@sequenz.ai. To you: the account contact on file.