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Unified inbox

Every reply, one inbox. Only yours.

Email, LinkedIn and WhatsApp replies land in one place, already sorted. It is private to each user: your conversations are yours, and admins see counts, not content.

Sequenz is the AI SDR for B2B sales teams in Europe. The inbox is where every reply to its campaigns lands, sorted and private to you.

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Every planYou approve every reply you send.

InboxExample
  • Jonas Ek · NorthstarCan you send pricing details?
    In conversation
  • Marta Kowalski · Vela RoboticsHappy to chat next week.
    Meeting booked
  • Priya Nair · LoopNot right now, thanks.
    Not interested
  • Katharina Vogel · StackfieldOut of office until Monday.
    Auto-reply · no stop

Jonas Ek · email

Can you send pricing details and a time that works this week?
Draft replyAI-written

Happy to. Pricing is per seat with no usage meter. Does Thursday at 11:00 suit you?

Example conversations. Use the filters.

Cross-channel

One lead history, even when it crosses channels.

Email, LinkedIn and WhatsApp replies land in one inbox, each linked to its lead. The lead's timeline shows your steps and their replies in order, so a lead who gets your email and answers on LinkedIn is easy to follow.

  • A reply on any channel stops the sequence on every channel, so nobody in a conversation gets a follow-up.
Six categories

A queue that reflects real conversations.

Every reply is sorted for you. Auto-replies and out-of-office notices are collapsed: they never add to your unread count and never stop a sequence, so a holiday responder does not end a live one.

  • Not handledNeeds your eyes
  • In conversationA live thread
  • Meeting bookedThe outcome that counts
  • Not interestedClosed, politely
  • Wrong personAsk for a referral
  • Auto-reply or out of officeCollapsed · no unread · no stop

A draft beside the reply. You send it.

When a reply comes in, Sequenz can draft an answer next to it, labelled as AI-written. You read it, edit it and click send. Nothing leaves your inbox that you did not approve. AI help follows your workspace and personal settings.

Admins see metadata. Never content.

The inbox is per user, not per workspace. Teammates and admins can see that a lead replied, when, and how the reply was sorted, but not what it says. A request for another user's conversation is refused.

Example figures.

How it works in detail

What happens when a lead replies?

  1. The reply is picked up

    Email replies are checked every 5 minutes on mailboxes that sent campaign email in the last 30 days. LinkedIn messages are read by your server-side session every hour and again before each LinkedIn send. WhatsApp replies arrive through Meta as they happen.

  2. It is sorted by rules

    Fixed rules, not an AI model, tell a human reply from an out-of-office notice, a bounce, an unsubscribe or a spam complaint. You can correct any label. Unsubscribes land in Not interested and auto-replies are set aside; you move the rest as the conversation goes on.

  3. The sequence reacts

    A human reply, an unsubscribe or a spam complaint cancels that lead’s pending steps on every channel. An out-of-office reply pauses the lead until the return date it gives, or for 14 days if it gives none, then the sequence resumes.

  4. You answer from the inbox

    For an email reply you can ask for an AI draft, labelled as AI-generated, then edit it and send it from your own mailbox. It goes out without a tracking pixel, after one more suppression check, and the send is recorded. LinkedIn and WhatsApp replies are answered in their own apps.

Questions, answered.

Can my admin read my replies?

No. Your inbox is private to you. Teammates and workspace admins can see that a lead replied, when, and how the reply was sorted, but not what it says. A request to open another user’s conversation from the inbox is refused, so the content of your threads stays yours.

What happens to the sequence when a lead replies?

A human reply on email, LinkedIn or WhatsApp cancels that lead’s remaining steps on every channel, so nobody already in a conversation gets a follow-up. An out-of-office notice only pauses the lead until the date they are back, then the sequence carries on where it stopped.

Does Sequenz send replies for me automatically?

No. An AI draft appears only when you ask for one, it is labelled as AI-generated, and it goes nowhere until you edit it and press send. Automatic sending of AI replies is switched off in the product and cannot be turned on. Your launched campaign steps are the only messages sent on a schedule.

Which channels does the inbox cover?

Email, LinkedIn and WhatsApp replies all land in the same inbox, each linked to its lead and sorted into one of six categories. You can answer email replies right from the inbox through your own mailbox. LinkedIn and WhatsApp replies are shown there, and you answer them in LinkedIn or WhatsApp.

Works with the rest of Sequenz.

Every channel shares one sequence, one inbox and one set of safety rules.

All features

Keep every reply in one place. Keep it yours.

Email, LinkedIn and WhatsApp in a single inbox, sorted into six categories, private to you. Fourteen days, one user, no card.

Start 14-day trialSee pricing

14-day trial · no card